How to request deletion
Option 1 – From your dashboard (business data). Log in, open Download Data in the sidebar and use Delete my business data. After you confirm your identity, the deletion is scheduled for 30 days later. You can cancel it at any time before that date. Your account and login stay active.
Delete from your dashboard Login required →Option 2 – By email (full account or a connected channel). Send an email to the address below from the email address linked to your GLIME account where possible. Use the subject line Data deletion request and tell us which account or connected channel (WhatsApp Business or Instagram) the request is about.
Request data deletion connect@glime.online →We may ask for reasonable verification so that data is not deleted from the wrong account or by an unauthorized person. Before deleting, you can download a copy of your data from the Download Data page in your dashboard.
What gets deleted
Data we delete on request
- Dashboard request: your business data – leads, customers, enquiries, orders, WhatsApp, Instagram and Voice conversations and messages, products and services, and knowledge base items. Your account and login stay.
- Email request: in addition, your GLIME account and profile information and business information saved in your account.
- WhatsApp Business and Instagram connection details, including access tokens and identifiers, when you ask us to remove the connected channel.
Data we may keep for a limited time
Some records, such as billing, tax or accounting records, and security or fraud-prevention logs, may be kept for a limited period where the law requires or permits it. This data is not used for any other purpose.
What happens next
Your request is recorded
Dashboard requests are confirmed on screen with the deletion date. For email requests we reply to confirm that we received the request and verify the account if needed.
We delete your data
Dashboard requests are deleted 30 days after you confirm them, unless you cancel before then. Email requests are deleted within 30 days of verifying your request.
We confirm completion
We email you once the deletion is complete. Deleted data cannot be recovered.
Remove GLIME from your Meta account
You can also stop GLIME from accessing your Facebook, Instagram or WhatsApp Business data at any time from your Meta settings:
- Open Settings in your Facebook account and go to Business integrations (or Apps and websites).
- Find GLIME in the list and choose Remove.
- Then request deletion from your dashboard or email us at connect@glime.online if you also want the data already stored by GLIME to be deleted.
Questions about your data?
Read our Privacy Policy or contact us directly and describe your request clearly.