Acceptance of these Terms
By creating an account, accessing GLIME, purchasing a subscription, connecting a business service, or otherwise using the GLIME platform, you agree to these Terms of Service and any applicable policies referenced in them.
If you use GLIME on behalf of a business, organization or another person, you confirm that you are authorized to accept these Terms on that party's behalf.
GLIME SaaS Service
GLIME is primarily a software-as-a-service (SaaS) platform that provides business communication, customer-management, automation and related digital tools through an online service.
Business communication
Tools that help businesses manage customer conversations and communication workflows.
Customer operations
Features for leads, conversations, customer information, orders and related business workflows where available.
WhatsApp integration
Authorized functionality for connecting and using WhatsApp Business Platform services through GLIME.
Additional services
GLIME may also provide website development or other technology services when separately agreed with a client.
GLIME's primary product direction is its SaaS platform. Individual website development or other professional services may be provided separately and do not change the nature of the GLIME SaaS service.
Account eligibility & security
You must provide accurate information when creating and using a GLIME account and must keep account information reasonably current.
Authorized users
You may allow employees, contractors or other authorized personnel to use your account according to the permissions available in GLIME.
Account security
You are responsible for protecting your login credentials and for activity performed through your account by people you authorize.
Accurate information
You must not knowingly provide false, misleading or unauthorized account or business information.
Legal capacity
You must have the legal capacity and authority required to enter into these Terms and use the services.
WhatsApp Business authorization
GLIME may provide integrations with the WhatsApp Business Platform operated by Meta. To use those features, the client must authorize the connection through the applicable Meta or WhatsApp authorization process.
Messaging & customer communication responsibility
GLIME provides technology and communication tools. The client remains responsible for the messages, campaigns, customer interactions and business purposes for which those tools are used.
You are responsible for ensuring that messages are lawful, accurate, appropriately authorized and suitable for the recipients to whom they are sent.
Client responsibilities include
- Obtaining any consent or authorization required for communications.
- Using customer information lawfully and responsibly.
- Following applicable messaging, privacy, consumer-protection and marketing laws.
- Following Meta and WhatsApp policies applicable to the connected account.
- Reviewing automated or AI-assisted communications where appropriate.
GLIME's role
GLIME provides software infrastructure and features. Unless expressly agreed otherwise, GLIME does not become the sender, owner or controller of the client's customer relationship merely because the client uses GLIME to communicate with customers.
Prohibited use
You may not use GLIME to violate applicable law, third-party rights, these Terms, or the policies applicable to services connected through GLIME.
Illegal activity
Do not use GLIME for unlawful, fraudulent, deceptive or abusive activities.
Unauthorized access
Do not access accounts, systems, data or connected services without authorization.
Abusive messaging
Do not use GLIME for spam, harassment, malicious messaging or communications prohibited by applicable policies.
Security abuse
Do not interfere with, probe, overload or attempt to compromise GLIME or connected systems.
Policy circumvention
Do not use GLIME to bypass Meta, WhatsApp, payment-provider, platform, legal or other third-party restrictions, limits, verification requirements or enforcement mechanisms.
Meta / WhatsApp dependency
WhatsApp-related features depend on services, APIs, approvals, permissions, policies and infrastructure controlled by Meta or other third parties.
Your use of Meta and WhatsApp services remains subject to the terms and policies applicable to those services.
Service availability & changes
GLIME aims to keep its SaaS platform available and reliable, but continuous or uninterrupted availability cannot be guaranteed. Service availability may be affected by maintenance, security events, infrastructure problems, third-party dependencies, network conditions or events outside GLIME's reasonable control.
GLIME may update, improve, add, remove or modify features from time to time. Material changes that affect the core service may be communicated through the service or other reasonable means where appropriate.
Subscription, fees & payment
Certain GLIME features are available through paid subscriptions or other paid plans. Applicable prices, billing intervals, included features, usage limits and payment terms are displayed through the relevant GLIME pricing or billing interface at the time of purchase.
Plan selection
You are responsible for selecting the plan and features appropriate for your business needs.
Payment
Payment must be made using an available payment method and according to the billing terms presented at checkout.
Price changes
GLIME may update pricing or plan features from time to time. Applicable changes will be communicated or displayed through appropriate billing or service channels.
No fixed subscription amount is incorporated into these Terms. Current pricing is determined by the applicable GLIME pricing and billing pages.
Cancellation & refunds
Cancellation and refund rules are governed by GLIME's separate Refund & Cancellation Policy, which forms part of the applicable service terms where referenced.
View separate policy Refund & Cancellation Policy →The separate policy may contain plan-specific, service-specific or payment-specific conditions and may be updated independently.
Account suspension & termination
You may stop using GLIME and may request cancellation or account deletion through the applicable GLIME process.
GLIME may suspend or terminate access where reasonably necessary to protect the service, its users or third parties, including where there is a serious or repeated violation of these Terms, unlawful or abusive use, security risk, unauthorized access, non-payment, or a requirement from a third-party platform or applicable law.
Where reasonably practicable and appropriate, GLIME may provide notice before suspension or termination, except where immediate action is required for security, legal, fraud-prevention or third-party platform reasons.
Intellectual property
GLIME and its licensors retain all rights, title and interest in the GLIME platform, software, interface, branding, logos, documentation and other GLIME-provided materials, except for rights expressly granted to you under these Terms.
Subject to these Terms and your active subscription, GLIME grants you a limited, non-exclusive, non-transferable right to access and use the GLIME SaaS service for your internal business purposes.
You retain your rights in content and business information that you provide to GLIME, subject to the rights and permissions necessary for GLIME to operate the service as described in these Terms and the Privacy Policy.
Customer data & content
You are responsible for the accuracy, legality and authorization of data, messages, customer information, files and other content that you submit, connect or process through GLIME.
You grant GLIME the limited permissions reasonably necessary to host, process, transmit, display and otherwise handle that content to provide the services you request.
GLIME's collection and handling of personal information is described in the GLIME Privacy Policy.
Disclaimers & limitation of liability
GLIME provides the SaaS service on an as-available basis and does not promise that every feature will always be uninterrupted, error-free or available in every location or for every account.
GLIME is not responsible for failures, restrictions, delays, policy decisions, account actions, outages or changes imposed by Meta, WhatsApp, payment providers, hosting providers, telecommunications providers or other third-party services outside GLIME's reasonable control.
To the maximum extent permitted by applicable law, GLIME will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business opportunities or data arising from or related to the use of the service.
To the maximum extent permitted by applicable law, GLIME's aggregate liability arising from a paid SaaS service will be limited to the fees actually paid by the affected customer to GLIME for that service during the applicable period preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability arising from rights that the law expressly protects.
Privacy Policy
GLIME's handling of personal information is described in the Privacy Policy. By using GLIME, you acknowledge that you have had an opportunity to review that policy.
Governing law
These Terms are governed by the laws of India, without regard to conflict of law principles. Subject to applicable law, disputes relating to these Terms or the GLIME services will be subject to the jurisdiction of the competent courts in Rajasthan, India.
Changes to these Terms
GLIME may update these Terms from time to time to reflect changes to the service, business practices, legal requirements or third-party integrations. The effective date at the top of this page will be updated when material changes are made.
Continued use of GLIME after the updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
Contact GLIME
If you have questions about these Terms, your account, subscriptions, WhatsApp integration or other GLIME services, contact:
Terms & service support
For legal, account or service questions, contact GLIME directly.