Refund & Cancellation Policy

1. Subscription Cancellation

Customers may request cancellation of their GLIME subscription through the available account or billing controls, or by contacting GLIME support.

Cancellation is intended to stop future renewals. Unless a refund is approved under this policy, cancellation does not automatically create a refund for a subscription period that has already started or for services already made available or used.

If a subscription has a fixed end date, access may continue until the end of the already-paid subscription period unless GLIME states otherwise.

2. Refund Eligibility

GLIME does not promise an automatic or pro-rata refund for unused days after a subscription has been activated. Our current service and billing system is not designed to provide an automatic unused-period refund.

A refund may be considered where appropriate for circumstances such as a duplicate charge, an incorrect charge, a payment captured in error, or another payment issue that GLIME confirms after review.

Where a refund is requested for another reason, GLIME may review the request based on the circumstances, the service used, the applicable order or subscription terms, and any requirements of the payment provider or applicable law. Approval of one refund does not create a general entitlement to future refunds.

3. Non-Refundable Charges

Unless otherwise required by applicable law or expressly approved by GLIME, charges for a subscription that has already been activated, services already delivered, consumed usage, or work already performed are generally non-refundable.

Third-party charges, transaction fees, taxes, messaging charges, or other amounts imposed by a payment provider or third-party platform may be treated separately where GLIME is not able to reverse or recover those amounts.

4. Failed / Duplicate Payments

If a payment fails, the service may remain unpaid or may be temporarily restricted until successful payment is received.

If the same transaction is successfully charged more than once because of a duplicate payment, GLIME may verify the duplicate transaction and arrange an applicable refund or correction.

Customers should contact connect@glime.online with the relevant transaction information when reporting a payment issue.

5. Service Suspension & Cancellation

GLIME may suspend or terminate access where payment obligations remain unresolved, where an account is used in violation of the Terms of Service, where security or platform integrity requires action, or where continued service would create a legal or operational risk.

Suspension or termination resulting from customer misuse, prohibited activity, fraud, abuse, or policy violations does not automatically create a right to a refund.

Where appropriate, GLIME may provide notice or an opportunity to resolve an issue before suspension, but this may not be possible where immediate action is reasonably necessary.

6. WhatsApp / Meta-Related Restrictions

GLIME may provide integrations with the WhatsApp Business Platform and related Meta services. These services are operated subject to the policies, terms, technical requirements, approvals and enforcement decisions of Meta.

Customers are responsible for using WhatsApp in compliance with applicable Meta and WhatsApp policies, including obtaining appropriate user consent, respecting opt-out requests, using approved message templates where required, and complying with applicable laws.

Meta may restrict, suspend, reject, or otherwise limit access to WhatsApp Business services or messaging capabilities. Such third-party actions may affect GLIME functionality and do not by themselves create an automatic refund entitlement.

GLIME does not guarantee approval, uninterrupted availability, message delivery, template approval, account standing, or continued access to third-party WhatsApp or Meta services.

7. Refund Processing

Refund requests are reviewed after GLIME verifies the relevant payment, subscription, account and service information.

When a refund is approved, GLIME will generally process it through the applicable payment method or payment provider used for the transaction, subject to that provider's processing requirements.

The time taken for the amount to appear in the customer's account may depend on the payment provider, bank or card issuer. GLIME does not control the final settlement time after a refund has been submitted to the payment provider.

8. Website / Custom Development Services

GLIME is primarily a SaaS platform, but separate website development, custom software, implementation, configuration or other professional services may be offered independently.

Such services may have their own scope, milestones, deliverables, payment terms and cancellation conditions agreed with the customer. If a separate written quotation, order, statement of work or service agreement applies, those agreed terms will govern the relevant custom service.

SaaS subscription cancellation and refunds are not automatically governed by the commercial terms of a separate custom-development engagement.

9. Policy Changes

GLIME may update this Refund & Cancellation Policy when its services, billing processes, payment providers, legal requirements or business practices change.

The updated version will apply from the time it is published on the GLIME website, unless a different effective date is expressly stated.

10. Contact

For cancellation requests, refund questions, duplicate payments or other billing concerns, contact:

GLIME
Email: connect@glime.online