Refund & Cancellation Policy

This policy explains the payment schedule, cancellation terms, and refund conditions for services provided by GLIME.

1. Payment Schedule

For applicable projects, payments are collected in the following stages:

• 20% advance payment before work begins. Once project work has started, this advance payment is non-refundable.
• 50% payment after the agreed project work is completed and delivered.
• 30% final payment after the applicable 15-day review/support period.

2. Cancellation by Customer

• A project may be cancelled by the customer by contacting GLIME.
• If cancellation occurs before work begins, GLIME may consider the cancellation request according to the agreed project terms.
• If cancellation occurs after work has started, the 20% advance payment is non-refundable.
• If substantial work beyond the advance stage has already been completed, any amount already paid for completed work is non-refundable.

3. Refunds

• Refunds are not provided for work that has already been completed, delivered, or accepted by the customer.
• The 20% advance payment is non-refundable once project work has started.
• Third-party costs, licences, subscriptions, or other expenses already incurred for the project are non-refundable where applicable.
• Any exception to this policy will be considered only at GLIME's discretion and on a case-by-case basis.

4. Customer Responsibilities

• The customer must provide required information, content, approvals, access, and feedback in a timely manner.
• Delays caused by missing information, approvals, access, or feedback may extend the project timeline.

5. Project Delivery and Review

After delivery, the customer may raise issues related to the agreed project scope during the applicable 15-day review/support period. Requests outside the agreed scope may be treated as additional work and may require a separate quotation.

6. Contact

For cancellation or refund requests, please contact GLIME through the contact details provided on our website.