How can we help?

GLIME is an AI business workspace. It connects your WhatsApp and Instagram so AI sales specialists can answer customers, share your services and prices, capture leads and help you track orders — while you stay in control of what gets sent.

1. Sign up and log in to your GLIME workspace.
2. Connect a channel — WhatsApp, Instagram, or both.
3. Add your services with price and description, then publish them.
4. Add your business knowledge (FAQs, policies, rules) in Settings → AI → Knowledge.
5. Choose how the AI works — start with approval mode so you can review replies.
6. Test it by sending a message to your own account.

For a detailed walkthrough, see the Integration Guide and the documentation.

Yes. GLIME is built mobile-first and works in your phone’s browser. You can also add it to your home screen from the browser menu so it opens like an app.

Go to Settings → Connector, or use the connect button on the WhatsApp Sales page. You will sign in with Meta and authorize the WhatsApp Business account you want GLIME to use. You can disconnect at any time.

Step-by-step details are in the Integration Guide.

WhatsApp only allows free-form replies for a limited time (generally 24 hours) after the customer’s last message. After that window, a business can only start the conversation with an approved message template. Also check that your WhatsApp connection still shows as connected.

The number has to be set up on the WhatsApp Business Platform, which has its own requirements from Meta. The Integration Guide explains what is needed before you connect. If you are unsure, email us before you start so you do not disturb your live number.

Open the Instagram Sales page and press Connect Instagram. Your Instagram account must be a Professional account (Business or Creator). Sign in and allow the permissions GLIME asks for.

• Check the connection badge at the top of the Instagram Sales page. If it is not connected, press Connect Instagram again.
• Tap the refresh button in the inbox.
• In the Instagram app, make sure Allow access to messages is turned on for connected tools (Settings → Messages and story replies → Message controls → Connected tools).
• Still stuck? Email us with your Instagram username.

It uses what you give it: your published services (names, prices, descriptions) and your business knowledge (FAQs, policies, rules and business profile). The more accurate and complete these are, the better and more consistent the answers.

• Auto — the AI replies on its own.
• AI + Approval — the AI writes a reply and waits for you to approve or reject it before anything is sent.
• Manual — you write and send every reply yourself; the AI can still suggest one.

We recommend starting with AI + Approval until you are happy with the answers.

Find where the wrong information came from and fix it there: the service (price or description) or your knowledge in Settings → AI → Knowledge. While you correct it, switch that conversation to approval or manual mode. You can always reply yourself.

Yes. In Settings → Automation you can set daily limits for WhatsApp and Instagram so usage stays within what you are comfortable with.

Open Services and press Add Service. You will go through five short steps: basic details, pricing, availability, media, then review and publish. You can save a draft at any step and come back later.

Only published services are meant to be used for customer-facing answers. A service that is still a draft or in review will not be shared. Open it, make sure the name, description and price are filled in, and publish it.

Yes. Use the red delete button on the service card and confirm. This permanently removes the service with its pricing, variants, availability and media, and cannot be undone. Past orders are kept.

In Settings → AI → Knowledge. It is one central place used by WhatsApp, Instagram and Voice, so every channel gives customers the same answers.

Conversations can become leads. On the Instagram Sales and WhatsApp Sales pages you can add a customer to Leads from the conversation details. The Leads page then shows them in a pipeline so you can follow up.

The Customers page lists everyone you have dealt with, with their orders and spending. The Orders page shows orders and where they came from, such as Instagram or WhatsApp. Follow-up helps you remember who to contact next.

Open the Billing page from the menu. For cancellations and refunds, read the Refund & Cancellation policy. For a billing problem, email us with your registered email address.

Follow the steps on the Data Deletion page, or email connect@glime.online from your registered email address. We may ask you to verify your identity first.

GLIME uses cloud infrastructure and access controls so each business can only see its own data. Read what we collect, how long we keep it and who we share it with in the Privacy Policy.