LOCAL SERVICE BUSINESS
Leads were arriving, but follow-ups were inconsistent.
THE PROBLEM
Enquiries were coming through multiple channels, making it difficult to consistently respond, qualify and follow up with potential customers.
THE BOTTLENECK
Manual lead handling created delays and made the follow-up process dependent on individual team members.
SYSTEM DIRECTION
POTENTIAL IMPROVEMENT
A more consistent lead-handling workflow with automated qualification and follow-up support.