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GLIME SECURITY

Security at GLIME

Your customers’ conversations and your business details are valuable. This page explains, in plain language, how GLIME protects them, what is your responsibility as a client, and how to tell us if you find a problem.

Last updated 27 October 2026
Security contact connect@glime.online
01

Our approach

GLIME is built so that each business sees only its own data, access requires a signed-in account, and sensitive actions happen on the server rather than in the browser. We keep the design simple and review it as the product grows.

SEC
Honest about limits

No online service can promise perfect security. We describe what we do, not guarantees we cannot make, and we improve it over time.

02

How data is protected

Separate data for every business Database access rules make sure a signed-in business can read and change only its own records, such as services, customers, leads and orders.
Sign-in required Accounts use secure authentication. Server-side functions check your signed-in session before they act, and your business is identified from your account, not from anything typed in the browser.
Encrypted connections GLIME is served over HTTPS, so data moving between your device and our servers is encrypted in transit.
Private file storage Images, videos and documents you upload are kept in private storage and shown through temporary links rather than public addresses.
Managed cloud infrastructure GLIME runs on Supabase for database, authentication and storage. Supabase applies its own platform security controls, including encryption of stored data.
Restricted admin access Administrative areas are limited to authorized GLIME staff accounts.
03

WhatsApp & Instagram connections

You connect your channels yourself through Meta’s own authorization screens. GLIME only gets the access you approve there, and uses it to provide the features you enabled.

01 / YOU DECIDE

You grant access

Nothing is connected until you authorize it with your Meta account.

02 / YOU CAN STOP

Disconnect any time

You can disconnect a channel from Settings → Connector. You can also remove GLIME’s access from your Meta or Instagram settings.

03 / LIMITED USE

Used for your features

Channel data is used to show conversations, send replies and run the sales features you turned on. See the Privacy Policy.

04

AI and your data

GLIME AI answers customers using the services you publish and the knowledge you add for your business. Your business knowledge is kept under your account and is not used to answer customers of other businesses.

01

You control sending

Choose Auto, AI + Approval or Manual mode so you decide how much the AI sends on its own.

02

You control the limits

Set daily limits for WhatsApp and Instagram in Settings → Automation.

03

You control the content

Edit or delete services and knowledge at any time. Removing a service deletes it with its pricing, variants and media.

05

Your responsibilities

Security is shared. These habits protect your account the most:

01

Strong, unique password

Use a password you do not use anywhere else, and never share it.

02

Protect your devices

Keep your phone and computer locked and updated, and log out on shared devices.

03

Control who has access

Do not hand your login to others, and change your password when someone leaves your team.

04

Watch for phishing

GLIME will never ask for your password or an OTP by message. Check the address says glime.online before you sign in.

06

If something goes wrong

If we confirm a security incident that affects your data, we will investigate, take steps to contain it, and tell affected clients as required by applicable law. If you notice anything unusual in your account, such as messages you did not send or sign-ins you do not recognize, change your password and contact us straight away.

07

Report a vulnerability

If you believe you found a security weakness in GLIME, please tell us privately so we can fix it before it can be misused. Include what you found, the page or feature, and the steps to reproduce it.

SECURITY CONTACT

Responsible disclosure

Please do not access other people’s data, disrupt the service or share the issue publicly until we have had a reasonable chance to fix it. We will review every report.

connect@glime.online →

We may update this page as our practices change. See also our Privacy Policy and Acceptable Use Policy.