GLIME
Agent 02Instagram Sales Specialist

Answers every DM. Then brings them to WhatsApp.

Your customers ask many questions on Instagram. This agent answers all of them. After a few questions it shows a WhatsApp button, and WhatsApp already knows where the customer came from.

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Answers every DMWhatsApp buttonOne linked lead

What this agent does

One clear job: bring the right customer to WhatsApp.

Answers every Instagram question

Price, details, delivery and more. It replies from the information you added, day or night.

Shows the WhatsApp button

After three or four questions, the customer gets a button to continue on WhatsApp, where the sale is completed.

Links both chats to one lead

In the background, your Instagram and WhatsApp chats are linked to the same lead, so you see one customer.

Good to know: the Instagram agent never takes payment. It only brings the customer to WhatsApp. Payment, invoice and delivery are handled by the WhatsApp Sales Specialist.

Step by step

Watch one customer move from Instagram to WhatsApp.

All names, handles and numbers below are sample data.

STEP 1 · ANSWER IN THE DM

Every question gets an answer.

The customer does not have to wait for you. The agent answers from your business details, one question after another, and keeps the chat friendly and clear.

  • Uses only your own products, prices and policies
  • Replies in the customer's language
  • Every message is saved in your Instagram inbox
sunrise.organicsInstagram · AI replies
Is your wild honey pure? What is the price?
AI · INSTAGRAM SALESYes, it is raw and unprocessed. 500g is ₹420.
Do you have a 1kg jar? How long does delivery take?
AI · INSTAGRAM SALES1kg is ₹790. Delivery takes 2–3 days in most cities.
Okay, I want to order

Ready to order? WHATSAPP

Continue on WhatsApp to place your order and pay securely.

Continue on WhatsApp

STEP 2 · THE HAND-OVER

WhatsApp already knows the customer.

When the customer taps the button, the WhatsApp chat opens and the WhatsApp agent knows this customer came from Instagram. Nothing is asked twice.

  • The customer moves with one tap
  • The source is saved as Instagram
  • The WhatsApp agent takes over the sale
Instagram agentAnswers questions
WhatsApp buttonAfter 3–4 questions
WhatsApp agentOrders, payment, delivery

Lead source saved as Instagram

STEP 3 · ONE LEAD

Two chats. One person.

In the background, the Instagram and WhatsApp chats are linked to the same lead. You can see the full story in one place, instead of two unrelated contacts.

  • Instagram and WhatsApp chats are linked to the same lead
  • Details like name, mobile and interest are kept together
  • Follow-up and reports use the full history
LeadPriya N. · #218
Instagram@sample_buyer · 4 questions
WhatsApp+91 98•••• ••21 · order started
SourceInstagram
StageContacted → Order

Both chats are linked to the same lead.

Inside your dashboard

Your Instagram inbox, in one screen.

A small sample of the Instagram Sales screens. Names and numbers are made up.

Instagram Sales● Connected
HOME
Total DMs
Leads
Orders
AI Handled86%
All (4)PinnedUnreadAI Handling
sample_buyerAI: 1kg is ₹790…
1
rohan.demoThanks, will order today
meera.sampleDo you ship to Delhi?
+ New LeadTemplatesAuto Reply: AutomaticInsights
CONVERSATION
Do you have a 1kg jar?
AI · INSTAGRAM SALES1kg is ₹790. Delivery takes 2–3 days.
24-hour reply window is closed. Instagram may not deliver new replies until the customer messages again.
✦ Ask AITemplatesAI: Manual ▾
Pin chatTagsAI modeCustomer detailsClose chat
CUSTOMER DETAILS
NamePriya N.
Mobile+91 98•••• ••21
CityJaipur
InterestAsked the price of Wild Honey
StageContacted
Hot leadOff
Next follow-upTomorrow
CallWhatsApp chat✎ Edit details✦ Fill from chat
About the 24-hour window. Instagram lets a business reply for 24 hours after the customer's last message. After that, new replies may not be delivered until the customer messages again. This is a rule of Instagram, and the dashboard warns you when the window is closed.

Safe by design

You decide how much the AI does.

Answers only from your facts

It uses the business details you add. If it is not sure, it does not guess.

Switch to Manual any time

Set the AI mode per chat and reply yourself whenever you want.

No payment on Instagram

Payments happen only on WhatsApp, through the WhatsApp Sales Specialist.

Part of a team

It brings customers. Its teammates do the rest.

WhatsApp SalesTakes the customer from chat to paid order.
Instagram SalesYou are here. Answers DMs, brings customers to WhatsApp.
Follow-upReads Instagram and WhatsApp chats, drafts follow-ups.
Growth IntelligenceWatches your business and shows what to do next.
Anaya, AI AssistantAnswers from your data and acts after your approval.
See how they talk to each other →The full team, working together.

FAQ

Questions about the Instagram agent.

What does the Instagram agent do?

It answers every question your customers ask in your Instagram DMs, using the business details you add. Its job is to answer, build trust and bring the customer to WhatsApp.

Can the Instagram agent take payment?

No. Only the WhatsApp Sales Specialist generates and takes payment. The Instagram agent only brings the customer to WhatsApp.

When does the WhatsApp button appear?

After the customer has asked three or four questions, the agent shows a button to continue on WhatsApp.

Does WhatsApp know the customer came from Instagram?

Yes. When the customer taps the button, the WhatsApp side knows the customer came from Instagram, so the chat continues with the right context.

Are the Instagram and WhatsApp chats kept separate?

The chats stay separate, but they are linked to the same lead. You see one person with both conversations instead of two unrelated contacts.

Is there a reply time limit on Instagram?

Yes. Instagram has a 24-hour reply window after the customer's last message. If the window is closed, Instagram may not deliver new replies until the customer messages again.

Can I reply myself?

Yes. You can switch the AI mode in any chat, for example to Manual, and reply yourself at any time.

Never leave an Instagram DM unanswered again.

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