The only agent that takes payment.
It turns a WhatsApp chat into a paid and shipped order. It creates the order, collects the payment, sends your own branded invoice, confirms the order and keeps the customer updated until delivery.
msg.in · +91 98•••• ••21 · "2L mustard oil + honey"order #1042 · 3 items · ₹1,150razorpay.link · expires in 24hpayment.captured · ₹1,150 · UPIinvoice-1042.pdf · Sunrise Organicswa.send · "Your order is confirmed"courier.status → wa.send · until deliveredWhat only this agent does
Three jobs no other agent is allowed to do.
Generates and takes payment
When the customer agrees to the order, the agent sends a secure Razorpay link in the chat. The money goes to your own Razorpay account.
Sends the invoice by itself
The invoice is made automatically with your own logo, your business name and the exact order your customer placed. No one has to type it.
Confirms and tracks delivery
After payment it confirms the order using your business details, then sends every delivery update in the same chat.
Step by step
Watch one order go from chat to doorstep.
All names, numbers and amounts below are sample data, made only to show how it works.
STEP 1 · CHAT TO ORDER
The customer asks. The agent builds the order.
The agent answers from your products and prices, understands what the customer wants, adds the items and shows the total. When the customer says yes, the order is created.
- Understands mixed languages like Hinglish
- Uses only your own prices and stock details
- Order appears in your Orders dashboard
Order #1042 CREATED
- Mustard Oil 1L × 2₹680
- Wild Honey 500g₹420
- Delivery₹50
STEP 2 · PAYMENT
The payment goes to your account.
The customer pays by UPI, card or net banking on a secure Razorpay page. The money goes to your own Razorpay account. As soon as Razorpay confirms it, the agent marks the order as paid.
- Works from the very first message
- Paid status updates by itself, no manual check
- Only the WhatsApp agent can create payment links
After Razorpay confirms: order marked PAID → invoice → confirmation
STEP 3 · INVOICE AND CONFIRMATION
The invoice carries your brand, not ours.
The moment payment is received, the agent builds a PDF invoice with your company logo, your business name and the exact items your customer bought, then sends it in the chat with a confirmation message.
- Your logo and business details at the top
- Items, quantity, totals and amount in words
- Marked PAID and sent as a PDF in WhatsApp
● Sample client: Sunrise Organics
hello@sunriseorganics.example
TAX INVOICE
PAIDDate: 08 Nov 2026
+91 98•••• ••21 · Jaipur
| # | DESCRIPTION | QTY | AMOUNT |
|---|---|---|---|
| 1 | Cold-pressed Mustard Oil 1L | 2 | ₹680 |
| 2 | Wild Honey 500g | 1 | ₹420 |
| 3 | Delivery | 1 | ₹50 |
Thank you for shopping with us.
STEP 4 · DELIVERY
Every delivery update is sent for you.
When the courier status changes, the agent tells the customer in the same WhatsApp chat. Your customer never has to ask, "Where is my order?"
- Booked, picked up, in transit, out for delivery, delivered
- Sent in the same chat as the order
- Fewer "where is my order" messages for your team
Inside your dashboard
Everything the agent does stays visible to you.
This is a small sample of the WhatsApp Chats screen. Names and numbers are made up.
INBOX
CONVERSATION
CUSTOMER CONTEXT
Safe by design
You stay in control of every chat.
Answers only from your facts
Products, prices and policies come from the details you add. If it is not sure, it hands the chat to you.
Take over any time
Open any chat and reply yourself. The agent steps back and you continue from the same conversation.
Limits and emergency stop
Set usage limits in Settings and pause automatic replies with one switch whenever you want.
Part of a team
One agent. Four teammates.
The WhatsApp agent closes the sale. The others bring customers to it, follow up, learn from the numbers and help you run the business.
FAQ
Questions about the WhatsApp agent.
Which agent can take payments?
Only the WhatsApp Sales Specialist. It creates the order, sends a secure Razorpay payment link in the chat and sends the invoice after payment. The other agents never collect money.
Where does the money go?
Customers pay through Razorpay and the money goes to your own Razorpay account, not to GLIME. You connect your account once during setup.
Whose logo is on the invoice?
Yours. The invoice is built automatically from your own business name, logo and details together with the order your customer placed. It is not a GLIME invoice.
Does the customer get delivery updates?
Yes. When your courier status changes, the agent sends the update in the same WhatsApp chat, so customers do not need to ask where their order is.
What if the agent does not know an answer?
It does not guess. It answers only from the business details you add and, when it is not sure, it hands the chat to you so you can reply yourself.
Can I stop the agent at any time?
Yes. You can take over any chat, set limits in Settings and use the emergency stop to pause automatic replies.
Is there a time limit for replying on WhatsApp?
WhatsApp has a 24-hour customer-service window. On the Growth plan the agent replies inside this window. On the Omni plan it can message customers at any time.
Let WhatsApp take the order and the payment.
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